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Online Banking FAQs

NetTeller and Bill Pay FAQs

NetTeller is a tool that enables you to use a computer with an internet connection to conduct your banking online. You can access your accounts 24/7.
Stop in or call your nearest Branch Location and request an Online Banking Application.
You will be supplied with a User ID and password for the login screen. Simply sign in and inquire about your account(s) or complete your transactions.
Call our customer service line at 1-877-331-4481 during normal banking hours or ask anyone at one of our branch locations for assistance. Passwords can also be rest through NetTeller.
No, each signer must have their own unique ID and Password.
Passwords must be alphanumeric and contain 6-8 characters. You must change your Password upon first entry. Passwords cannot be one of the last four previously used. Password change will prompt for current Password and confirm new Password. Access will be denied to users who have not logged on within the last 90 days. Access will be denied after three consecutive invalid Password attempts.
NetTeller has a 10 minute time-out feature. If there has not been a keystroke in the last 10 minutes you will need to log back into NetTeller.
You only get three (3) attempts for security reasons. If you are unsuccessful you will get a message indicating you have been locked out. Simply contact us at 1-877-331-4481, during normal business hours, to get unlocked. Your password will be reset and you will be prompted to select a new password when you login the next time.
Yes! NetTeller uses 128 bit encryption technology.
Yes. NetTeller gives you the ability to view your check and deposit images online. You just click the check number and you will see an image of your check.
The transfer cut-off time for the current day's business is 5:00 p.m. ET. Any transfers made after this time will not be transacted until the next business day.
Your account balance will generally be current as of 9:00 p.m. EST (Eastern Standard Time) the previous Business Day. Your account balance may not include transactions conducted on the day of your balance inquiry. Your account balance may show funds that have been credited to your eligible account, but are not yet available for withdrawal or advance.
If you get an error message, please make a note of the message, the error number and the time. Then simply contact the bank through email contactus@aldenbank.com or call for assistance at 877-331-4481 during normal banking hours.
No. BillPay works in conjunction with NetTeller. You need NetTeller to be able to use BillPay.
Requests for payments to third parties are processed twice daily, at 3:00 a.m. EST and 1:00 p.m. EST. Requests for payments to third parties on a Business Day made after 3:00 a.m. EST and before 1:00 p.m. EST are processed that day. Bill payment requests made after 1:00 p.m. EST on a Business Day, or a non-Business Day, will be processed the next Business Day at 3:00 a.m. EST. Recurring bill payments set up by you through NetTeller that fall on a non-Business Day will be processed the prior Business Day. Payments are processed (sent) on the date you specify; however, we cannot guarantee when your payee will receive your payment or credit your account. We are not responsible for deliveries made by the U.S. Postal Service.
Payment will be made electronically if the payee has the ability to accept electronic payments. Otherwise a paper check will be issued and forwarded to the payee by the United States mail. Delivery of a paper check may take several additional days.
When you select the payee option, you will search our electronic data base to see if the payee accepts electronic payments. If not, you can select the option to issue a paper check and the payment amount will be debited from your account.
You may only pay established payees with United States addresses. While payments to most payees can be made using the Bill Payment service, we reserve the right to refuse to make payments to certain payees, such as alimony, child support, tax and other court directed or government payments, fines or penalties. We are unable to process any payments to federal, state or local tax agencies.
You must cancel the payment by no later than 1:00 p.m. EST, on the payment date. You may edit or delete any scheduled payment prior to the processing times. You may enter new payments at any time.
No. There must be available funds to cover any scheduled payments.
We recommend that you schedule payments no sooner than 90 days prior to payment date.
Yes, you may place a stop payment against any payment that has not been paid from your account. There is a fee for placing a stop payment. Please contact us at 1-877-331-4481 for assistance.
Yes. At this time, there is nothing that prevents multiple payments to the same vendor on the same day.
No. Once the address is entered it stays with that payee. If you need to change an address you must recreate the payee using the new address.
There is no limit to the number of payees.
If a scheduled payment falls on a holiday or weekend, it will be paid on the Friday before the weekend, or the last working day before the holiday.
Processed - The payment has been processed and sent. Rejected NSF - The payment you tried sending has rejected due to non-sufficient funds. Communication Failure - There was an error due to communication problems. Vendor Refund – The payee has rejected the payment.
For an electronic payment, funds are debited the same day that the payment is sent, if it is requested by 1:00 p.m. ET. Electronic payments submitted after 1:00 p.m. ET are debited the next day during bill pay processing. Check payment funds are debited from the account when your check clears your account at the bank. Allow 5-7 business days for a check payment. Note: We are not responsible for U.S. Post office delays.
Check payments are handled in the same manner as a check written out of your checkbook against an insufficient balance. Electronic payments are verified for funds availability during processing. If the funds are available, the account will be debited and sent for processing. If the funds are not available, the payment information will not be processed and you will receive a message to inform you that the payment could not be sent due to insufficient funds. Each day the payment will be resubmitted for you until you either delete the payment or the funds are in the account to make the payment.
Transaction history is available for approximately 8 months.




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